Betting Rules

You should check every wager before submitting it. Once a bet has been accepted, it generally cannot be changed or cancelled unless the applicable product rules, a published feature or a legal requirement allows this. The stake and terms shown at the time of acceptance will normally be used when the bet is settled. If a technical issue causes information to be displayed incorrectly, the website may review the affected bet and apply the relevant rules.

Sports and event betting

Sports and event bets are settled using the official result or other recognised outcome described in the applicable market rules. The relevant result may be determined at the end of normal time, after extra time, at a scheduled interval or by another method stated for that market. Abandoned, postponed, interrupted or rescheduled events may be treated differently depending on the market and the circumstances. You should review the event-specific rules before placing a wager.

If an event, participant or market is incorrectly described, or if an outcome is materially affected by an obvious error, the bet may be reviewed under the general terms. Obvious errors can include incorrect prices, selections, event details, settlement information or technical displays. A correction does not create a right to a result that was clearly inconsistent with the information intended to be offered.

Casino games and random outcomes

Casino games are settled according to the game rules and the result produced by the relevant game system. Random outcomes are not influenced by previous results, the amount wagered or a player's account history. A win in one round does not make a later win more or less likely. You should always review the paytable, rules, eligible combinations, bonus features and any displayed conditions before starting a game.

If a game is interrupted by a connection problem, device failure or other technical event, the result may be determined from the recorded game data. A round that has been completed by the game system may remain valid even if the result is not immediately visible. Where the recorded result cannot be confirmed, the matter may be investigated in line with the applicable rules and technical records.

Results, records and disputes

The website's transaction, account and game records are used to determine whether a bet was accepted and how it should be settled, subject to applicable law. You should retain confirmations and check your account history regularly. If you believe a result, balance or transaction is incorrect, raise the issue through the available support process as soon as possible and provide enough information for the matter to be reviewed.

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and avoid betting with money needed for rent, bills, food or other essentials. Do not chase losses, borrow money to gamble or increase your stakes because you feel frustrated or confident. Take regular breaks and consider whether your gambling remains enjoyable and within your control.

• Set personal deposit, spend, loss or time limits where these tools are available.
• Use account activity information to monitor how often and how much you play.
• Take a break or request a self-exclusion period if gambling is becoming difficult to manage.
• Do not gamble while affected by alcohol, drugs, stress or strong emotions.
• Seek independent help from an appropriate Australian gambling support service if you are concerned about your behaviour.
• Encourage friends and family to seek support if gambling is affecting their wellbeing.

Casino Lab may use information needed to operate accounts, process transactions, verify identity, prevent fraud, meet legal obligations and provide support. Personal information is handled in accordance with the applicable Privacy Policy. You should avoid sharing sensitive account information in public channels and should contact support through the official options shown on the website if you need assistance.

These Betting Rules should be read with the website's Terms and Conditions, Privacy Policy, Responsible Gambling information, promotional terms and any game-specific rules. The rules may be updated from time to time to reflect operational, legal or regulatory changes. The current version published on the website applies to new activity from the time it is made available, unless a different requirement applies.

If you have a question about a bet, account, payment or game result, review the relevant rules and contact Casino Lab through the support channel available on the website. When making an enquiry, include the relevant account or transaction information without sending unnecessary sensitive data. Complaints and disputes will be reviewed under the applicable complaint-handling process and any rights available under Australian law remain unaffected.