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Privacy Policy
This Privacy Policy explains how Casino Lab may collect, use, store and share information when you visit our website, create an account, use our services or contact us. We aim to handle personal information fairly, securely and transparently. This policy also outlines the choices available to players in Australia, including how to request access, correction or deletion of personal information.
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Information we may collect
The information handled by an online casino may vary depending on how you use the website and services. We collect information that is needed to operate an account, provide support, meet applicable obligations and help protect the platform. Some information is provided directly by you, while other information may be collected automatically when you use the website.
In this article
Account and identity information
When you register or maintain an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and responsible gambling settings. We may also record information about your interactions with the site, including account activity, gaming activity, requests to customer support and communications with us.
Verification information
To verify identity, age, eligibility or account ownership, we may request documents or other information. This can include identity documents, proof of address, information about the source or ownership of funds where required, and records of verification checks. Verification information is handled for account security, anti-fraud purposes and compliance with applicable legal and regulatory requirements.
Payment and transaction information
We may record deposits, withdrawals, wagers, winnings, payment method details, transaction references and related account information. Payment providers may process payment information under their own privacy notices. We do not need to retain every full payment detail in every situation, and payment processing may involve third-party service providers.
Device, usage and cookie information
When you browse or use the website, we may receive technical information such as your IP address, browser type, operating system, device information, language settings, approximate location, pages visited, time spent on pages and information about errors or interactions. We may use cookies and similar technologies to keep the website working, remember preferences, understand usage and support security.
How we use information
Personal information is used only for appropriate business, service, security and legal purposes. Depending on the circumstances, Casino Lab may use information to:
- Create, administer and secure your account.
- Provide casino services, process requests and maintain accurate account records.
- Process deposits, withdrawals and other account transactions.
- Verify your identity, age, eligibility and account ownership.
- Detect, prevent and investigate fraud, money laundering, abuse, collusion, unauthorised access and other suspicious or prohibited activity.
- Meet applicable legal, regulatory, tax, financial, record-keeping and responsible gambling obligations.
- Respond to questions, complaints, requests and customer support enquiries.
- Monitor, test and improve the website, systems, products and user experience.
- Send service messages relating to your account, transactions, security or important changes.
- Send marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.
- Protect the rights, property, safety and security of Casino Lab, players and relevant third parties.
We may combine information from your account, transactions, device use and communications where this is reasonably necessary for these purposes. We do not use personal information for purposes that are incompatible with the reason it was collected, unless permitted or required by law.
Cookies and similar technologies
Cookies are small files or similar technologies placed on your device when you visit a website. Some are necessary for login, security, navigation and core functions. Others may help us remember choices, measure performance or understand how the website is used. Depending on your browser and the technology involved, you may be able to accept, block or delete cookies through your browser settings. Disabling some cookies may affect the availability or functionality of parts of the website.
Marketing choices
Where marketing communications are sent by email, text message, push notification or another channel, you can generally follow the available unsubscribe or preference instructions. You may also contact us to withdraw consent to marketing. Withdrawing marketing consent does not affect service messages that are necessary for your account, transactions, security or important operational notices.
Sharing, security and retention
Casino Lab may share personal information where reasonably necessary to provide services, protect players and the platform, or meet legal and operational requirements. Recipients may include payment and banking service providers, identity and verification providers, technology and hosting providers, customer support services, fraud prevention services, professional advisers and relevant authorities or organisations where disclosure is permitted or required.
Service providers that process information for us are expected to handle it in a suitable manner and only for relevant purposes. Some providers may operate in countries other than Australia. Where information is handled across borders, we take reasonable steps to support appropriate protection, having regard to the nature of the information and the applicable requirements.
We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, monitoring, authentication, secure transmission and staff or supplier procedures. No website, network or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account credentials.
We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, business records and legal obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Links and third-party services
The website may contain links to third-party websites, payment services or other platforms. Those services may collect and use information under their own terms and privacy policies. We encourage players to review the privacy information provided by any third party before submitting personal information or using its services.
Your privacy rights and how to contact us
Depending on applicable privacy requirements and the circumstances of your request, you may have rights relating to personal information held about you. These may include the ability to ask for access to your data, request correction of information that is inaccurate or incomplete, ask for deletion of your data, and withdraw consent to marketing.
How to exercise your rights
To make a privacy or data request, contact support@labcasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before disclosing information or making changes, particularly where the request involves account security or sensitive information.
- Access: ask what personal information we hold about you and request a copy where appropriate.
- Correction: tell us which information is inaccurate, incomplete or out of date so it can be reviewed and corrected where appropriate.
- Deletion: ask for your personal information to be deleted where it is no longer needed or where deletion is otherwise available. We may need to retain some records because of legal, security, dispute or responsible gambling requirements.
- Withdrawal of marketing consent: ask us to stop using your information for marketing. This does not necessarily stop essential service or account communications.
We will review requests within a reasonable timeframe. In some circumstances, we may be unable to complete a request, or may need to limit the response, where this is permitted or required by law, where another person’s privacy could be affected, or where the information must be retained. If this occurs, we will explain the relevant reason where appropriate.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or the way information is handled. The updated version will be made available on the website. Players should review this page periodically, particularly before continuing to use the services after a material change.
By using the Casino Lab website or services, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required for a particular use of personal information, we will seek that consent in the relevant manner.
