Responsible Gaming

Casino Lab is committed to promoting a safer and more informed approach to gambling. Gambling should be an entertaining activity, not a way to make money, solve financial problems or cope with difficult emotions. Please take time to understand the risks, set limits that suit your circumstances and seek support if gambling stops feeling enjoyable or controlled.

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Gamble responsibly

Gambling involves risk, and outcomes are determined by chance. No strategy can guarantee a win, and past results do not predict future results. You should only gamble with money you can afford to lose after essential expenses and financial commitments have been covered. Never use rent, mortgage payments, household bills, borrowed money or funds needed for everyday living to gamble.

In this article

Gamble responsibly Safer gambling tools Recognising gambling harm Our commitment and your responsibilities

Before you begin, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense rather than an investment. Once your limit has been reached, stop playing. Avoid increasing your stakes to recover losses, and do not chase a win after a losing session. Taking regular breaks can help you remain aware of how long you have been playing and how much you have spent.

Set a budget before you play and keep to it.
Set a time limit and take regular breaks.
Keep gambling separate from essential household spending.
Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
Do not borrow money or sell possessions to fund gambling.
Accept losses as part of gambling and never try to win them back.
Do not assume a game is due to pay out because it has not paid recently.
Use available account controls whenever you need additional support.

Gambling should remain one activity among many. Maintain your usual interests, relationships and responsibilities, and consider whether gambling is taking time away from the people and activities that matter to you. If gambling is becoming a priority over work, study, family or wellbeing, this may be a sign that it is time to pause and seek help.

Safer gambling tools

Casino Lab may provide account features that help you manage your gambling. Depending on the feature available, you may be able to set deposit, spending or time limits, review your activity, take a temporary break or request account closure. These tools are designed to support informed decisions, but they work best when selected before gambling becomes difficult to control.

Limits and breaks

Consider setting a deposit or spending limit that reflects your personal budget. A lower limit can help prevent unplanned spending. You may also choose a session reminder or time limit to prompt you to take a break. Limits can apply according to the relevant account settings and may not always take effect immediately, so check the information shown when you select a control.

Self-exclusion and account closure

If you want to stop gambling for a period or permanently, use the available self-exclusion or account closure process. Self-exclusion is a stronger step than simply taking a short break and is intended for people who need to prevent access to gambling services. Once you request this option, do not attempt to open another account or use another person’s account.

If you believe your access should be restricted, contact Casino Lab through the support channel available on the website and clearly state what assistance you require. Do not share your account credentials with anyone. Account controls are personal to you and should not be bypassed.

Account and payment awareness

Review your account activity and payment history regularly. If you notice spending that you do not recognise, contact the relevant support team promptly and secure your account. You can also speak with your bank or payment provider about additional transaction controls if gambling payments are affecting your budget.

Recognising gambling harm

Gambling harm can affect finances, mental health, relationships, work and study. It may develop gradually, and a person does not need to gamble every day to experience problems. Recognising warning signs early can make it easier to take action.

Spending more money or time gambling than you intended.
Feeling unable to stop or reduce your gambling.
Chasing losses or increasing bets to try to recover money.
Hiding gambling activity, payments or losses from family and friends.
Borrowing money, missing bills or experiencing financial stress because of gambling.
Feeling restless, irritable or anxious when you try to stop.
Gambling to escape sadness, stress, loneliness or other difficult feelings.
Neglecting work, study, relationships, health or other responsibilities.
Returning to gambling soon after deciding to stop.
Experiencing conflict or losing trust because of gambling.

If any of these signs are familiar, consider stopping gambling now and speaking with someone you trust. You do not have to manage the situation alone. A qualified gambling counsellor or a recognised Australian support service can provide confidential information, practical strategies and ongoing assistance. Support is available for people who gamble and for family members, friends and others affected by gambling.

If gambling is connected with severe distress, thoughts of self-harm or an immediate safety concern, seek urgent help from emergency services or a crisis support service in Australia. Your immediate safety is more important than any gambling account, balance or financial loss.

Our commitment and your responsibilities

Casino Lab aims to provide clear information and promote responsible participation. We may use account checks, activity monitoring and other safeguards where required by applicable rules or where activity indicates that additional support may be appropriate. We may ask questions about your account activity or suggest safer gambling options. These measures are intended to help protect players, but they cannot remove all risks associated with gambling.

You are responsible for providing accurate information, keeping your account secure and following the limits or restrictions you choose. You must not allow another person to use your account. Gambling is not available to people below the applicable legal age, and you must not gamble if you are underage. Parents and guardians should take reasonable steps to prevent children from accessing gambling accounts, devices and payment methods.

Responsible gambling is an ongoing process. Review your settings regularly, especially after changes to your income, expenses, health or personal circumstances. If a limit no longer feels suitable, choose a more restrictive option rather than increasing your spending. You can also pause your activity at any time while you consider what is right for you.

For more information about available account controls, use the responsible gambling or help options within the Casino Lab website. If you need personal advice, contact an independent gambling support service in Australia. Seeking help early is a positive step and does not require you to wait until a problem becomes serious.