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Casino Lab Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Casino Lab. Please read them carefully before creating an account, depositing funds or playing any games. By using the website, you confirm that you understand and agree to these terms, together with any additional rules shown for particular services, games or promotions.
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1. General terms
These Terms & Conditions apply to your use of the Casino Lab website, platform, games and related services. They form a legal agreement between you and the operator of the website. If you do not agree with these terms, you must not use the website or its services.
In this article
Casino Lab may update these terms from time to time to reflect changes to the website, applicable law, industry requirements, security practices or the services provided. The current version will be made available on the website. Where appropriate, important changes may be brought to your attention. Continued use of the website after an update means that you accept the revised terms.
You are responsible for reading these terms and any other rules or notices that apply to your use of the website. Additional terms may apply to specific games, promotions, payment methods, competitions or features. If an additional rule conflicts with these terms, the additional rule will apply only to the relevant service or activity.
Eligibility
You must be legally permitted to access and use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement. Casino Lab may restrict access where online gambling is not permitted or where it cannot lawfully provide its services.
You must provide accurate, current and complete information when registering or using the website. You must keep your information updated and must not create an account using another person’s identity or details. Casino Lab may ask you to verify information before allowing access to some services, processing transactions or completing withdrawals.
2. Accounts, security and fair use
You may generally use only one personal account unless Casino Lab expressly permits otherwise. Accounts are intended for the individual named during registration and must not be sold, transferred, rented or shared. You are responsible for keeping your login details confidential and for all activity carried out through your account.
- Choose a strong password and do not disclose it to another person.
- Take reasonable steps to prevent unauthorised access to your device and account.
- Notify Casino Lab promptly if you believe your account has been compromised.
- Do not use another person’s account or allow another person to use yours.
- Do not attempt to bypass account, location, age or identity checks.
You must not use the website for unlawful activity, fraud, money laundering, terrorist financing, abuse of payment systems or any other improper purpose. You must not interfere with the operation or security of the website, introduce malicious code, use automated tools without permission, exploit an error or attempt to gain an unfair advantage.
If Casino Lab identifies suspected fraud, misuse, a breach of these terms, a duplicate account, inaccurate information or activity that creates a legal or security concern, it may limit, suspend or close an account. Where permitted, relevant transactions may be reviewed and funds may be held while checks are completed. Any action will be taken in accordance with applicable requirements.
Identity and compliance checks
Casino Lab may request documents or information to confirm your identity, age, address, source of funds or entitlement to use a payment method. Information may be checked using appropriate verification processes. You must provide documents that are genuine, readable and current. Failure to complete a required check may result in restricted access or a delay in processing a transaction.
3. Deposits, play and withdrawals
You may only deposit funds using a payment method that you are authorised to use. Deposits must be made for genuine participation in the services and not for the purpose of transferring funds to another person. Casino Lab may refuse, reverse or review a deposit where it identifies a security, compliance or payment-processing concern.
You should only deposit money that you can afford to lose. Gambling involves financial risk, and outcomes are uncertain. A deposit does not guarantee winnings. You are responsible for checking the amount entered before confirming a transaction and for monitoring activity on your account.
Games are governed by their displayed rules and any applicable game information. You should understand how a game works before placing a wager. Once a wager is accepted, it may not be cancelled except where the rules, a technical issue or applicable law permits this. If a game is interrupted by a system error, Casino Lab may investigate and apply a fair resolution consistent with the relevant rules.
Withdrawal requests may be subject to account verification, payment checks, applicable rules and any limits or conditions displayed on the website. Casino Lab may return funds through an appropriate payment method and may require withdrawals to be made to an account or method held in your name. Processing times can vary depending on checks, payment providers and other circumstances.
You are responsible for checking whether taxes, reporting obligations or other charges apply to you. Casino Lab may apply or withhold amounts where required by law or by a payment provider. If a payment is incorrectly credited to your account, you must notify Casino Lab and the amount may be recovered.
Promotions and bonuses
Promotions, bonuses and other offers may be subject to separate terms. Those terms will explain eligibility, availability, qualifying activity, expiry arrangements and any restrictions that apply. You should read the relevant promotional terms before accepting an offer. Casino Lab may withdraw or amend an offer where permitted, including where it has been misused or made available in error.
4. Responsible gambling and account closure
Casino Lab supports responsible gambling. Gambling should be an entertainment activity, not a way to make money or recover losses. Set a budget before you play, keep track of your time and spending, and avoid gambling when upset, tired, under the influence of alcohol or drugs, or experiencing financial pressure.
- Only gamble with money you can afford to lose.
- Do not chase losses or increase stakes to try to recover money.
- Take regular breaks and consider setting personal spending limits.
- Do not gamble to solve financial, personal or emotional problems.
- Seek independent support if gambling is affecting your wellbeing, relationships or finances.
Tools and support options may be available through the website, including deposit controls, activity information, time reminders, cooling-off arrangements or self-exclusion. Availability and operation may depend on the service and applicable requirements. A self-exclusion request is an important step and you should not attempt to open or use another account during the exclusion period.
You may ask to close your account at any time. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, unlawful activity or these terms. Casino Lab may retain information where required for legal, regulatory, security or record-keeping purposes.
5. Website content, liability and complaints
The website and its content are provided for general use and may change, be suspended or become unavailable. Casino Lab does not guarantee that the website will always operate without interruption, delay, errors or defects. Scheduled maintenance, technical failures, communications problems and events outside reasonable control may affect access.
You must use the website at your own risk and keep your device, software and internet connection secure. To the extent permitted by law, Casino Lab is not responsible for loss caused by your failure to protect account details, use of an unsafe device, unauthorised access resulting from your actions, or interruption beyond its reasonable control.
Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law. Subject to those rights, Casino Lab’s liability will be limited to the extent permitted by law.
Complaints and disputes
If you have a question, complaint or concern, contact Casino Lab through the support channel made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction details and a clear description of the issue. Casino Lab may request further information to verify your identity and investigate the matter.
Complaints will be considered fairly and in accordance with applicable requirements. You should allow a reasonable period for review, particularly where a complaint involves payment providers, technical records, game information or identity checks. If the matter cannot be resolved through the available support process, you may have rights to seek assistance through an appropriate external dispute or consumer protection pathway.
These terms are intended to operate consistently with applicable Australian law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
